Today’s EA/PA is constantly facing increasingly complex responsibilities. In order to provide full support to the management team and ensuring efficiency, EA/PAs has to be well-versed on the company agenda and able to respond on behalf of the executive. This 2-day 9th Annual National EA/PA online masterclass is designed for executive assistants and personal assistants to equip you with management skills that will help you outperform in your role. You will identify your role and duties within the workplace structure and culture, honing the art of effective communication skills to improve relationships and team performance. You will also get to learn types of personality and tailor an approach to deal with difficult people, understanding your boss and react appropriately to conversation topics. Then, you will be exposed on how to create your own professional brand and image by developing networking skills through business and social etiquette. At the end of the 2-day masterclass, you will learn how to establish self-awareness through mindfulness and emotional intelligence to manage stress and work-life balance.