Refund and Exchange Policy

Stenlake Compounding Chemist prepares this product using high quality BP/USP grade materials. We will replace any product we supply if it is found to be faulty or does not meet our quality standard. We must be notified within 7 days of receiving any faulty goods for this guarantee to be valid. No dispute will be entered thereafter. There is no money back guarantee on any product and it cannot be returned. If there is an issue with the product quality contact lizzie@stenlake.com.au

Stenlake Compunding Chemist (SCC) and Lizzie Wagner Group (LWG) are unable to provide credit for, or refund products due to inappropriate storage, product interference, change of mind, no longer required or incorrect or over-ordering. NSW Health legislation prevents a pharmacist from re-dispensing medicine that has already been dispensed to another patient.

Stenlake Compounding Chemist, and The Lizzie Wagner Group, for any reason other than incorrect address, Stenlake Compounding Chemist and The Lizzie Wagner Group will charge the purchaser a total of $24 for resending the parcel and $12.00 for return to sender.

Shipping and Delivery

Stenlake Compounding Chemist and Lizzie Wagner Group ship our products via Australia Post or courier services as purchased by you as part of the order. We have no control over the environmental factors, the delivery times and conditions as per the policy of the applicable postal /courier service provider. Stenlake Compounding Chemist and Lizzie Wagner Group is not associated with Australia Post or any courier company and cannot be held responsible for damaged parcels or orders that are lost. Australia Post is not obliged to follow specific delivery instructions requested by the customer as per their policy.

Allergies and intolerances

Do not use if you are allergic to any other ingredients listed. Symptoms of an allergic reaction may include unusual reddening of the face, skin rash or hives, itching on the skin, short of breath, wheezing or finding it difficult to breath, swelling of the face, lips, tongue or other parts of the body. Seek medical attention if severe allergic reaction happens. For any reaction or irritation stop using the product immediately and refer to instructions on our online shop and as provided with product. Alternatively contact Stenlake Compounding Pharmacy for further assistance via email: lizzie@stenlake.com.au.

As a customer, you must inform us of any known allergies (e.g. lactose, flavours and etc.) when you order. Please inform us by contacting lizzie@stenlake.com.au if notified in advance, our pharmacists may be able to accommodate your needs depending on the formulation of the product. We accept no responsibility if you fail to do so. In addition, we will not be held responsible for any unknown allergic or intolerant reactions to any product we supply.

*The Collagen cream contains Almond oil, for nut allergies do not use.